As the situation with COVID-19 evolves day-to-day, our top priority during these challenging times continues to be the health and safety of our co-workers, customers and communities.
At Chubby Girls taking care of both the community and our employees is important to us. All Chubby Girls employees are provided with health insurance and every employee is being paid their full salary during this time.
All employees have been trained on proper hand washing protocol, work areas are cleaned prior to shipping each package and all employees wear vinyl gloves when packaging orders.
I'd also add a callout to online measures we're taking to stay connected with our customers.
CAN I STILL SHOP ON SHOPCHUBBYGIRLS.COM?
Yes! ShopChubbyGirls.com is available 24/7 for all your style needs.
WHY IS MY SHIPMENT DELAYED?
Due to increased order volume and the additional safety measures we are taking to protect our teams, it will take longer than usual for your order to arrive. Rest assured, we are working hard to deliver your order as soon as possible, while keeping our employees and our community safe.
Keep an eye on your email for all order updates. We'll email you once your order ships, or if there are updates on the status of your order.
WHY IS MY ORDER STILL PROCESSING? WHY ISN'T THERE A TRACKING NUMBER YET?
We apologize for the processing and shipping delays affecting your recent order and appreciate your patience. We are working hard to deliver your order as soon as possible, while keeping our employees and community safe.
Keep an eye on your email for all order updates. We'll email you once your order ships, and this will contain a link to the most up-to-date tracking information for your order.
CAN I DELAY MY SHIPMENT?
Once your order is placed, we start working on it right away. At this time, we are unable to delay or hold shipments.
AFTER MY ORDER IS PLACED, CAN I CHANGE MY SHIPPING ADDRESS?
Once your order is placed, we start working on it right away. Unfortunately this means we can't make changes to an order once it's placed.
HOW DO I CANCEL MY ORDER?
Once your order is placed, we start working on it right away. Unfortunately this means we can't make changes to an order once it's placed. In limited circumstances, we may be able to cancel orders if they have not shipped. Please contact us for assistance.
HOW DO I KNOW IF MY ORDER HAS BEEN CANCELLED?
We'll email you as soon as possible if we have to cancel your order for inventory or other reasons. Your credit card will not be charged if we are unable to fulfill and/or cancel your order for any reason.
If you do not receive an order cancellation email from us, your order is still processing (even if the pre-authorization hold on your credit card has fallen off). Your credit card will be charged once your order ships.
WHAT IS THE RETURN POLICY?
Due to the pandemic, we're temporarily adjusting our online return policy to 90 days from the purchase date for all existing and new orders.